The options for assigning an SLA to a ticket.
Name | Required? | Type | Nullable? | Summary |
---|---|---|---|---|
NewSlaID | This field is required. | Int32 | The ID of the SLA to be assigned to the ticket. | |
StartBasis | TeamDynamix.Api.Tickets.SlaStartBasis | The SLA deadline start basis. The default for this property will be the SlaStartBasis.CurrentDateTime option. Review the documentation for this property for all SLA start basis options. | ||
ShouldCascade | Boolean | Whether or not to cascade the SLA assignment to child tickets. | ||
Notify | String[] | This field is nullable. | The email addresses to notify, associated with the SLA assignment feed entry. | |
Comments | String | This field is nullable. | The comments of the SLA assignment feed entry. |