Describes the different classifications of tickets.
| Name | Value | Summary |
|---|---|---|
| None | 0 | An unknown or indeterminate type of ticket. |
| Ticket | 9 | An "all tickets" classification for the purposes of filtering. Tickets should not be created or edited with this class. |
| Incident | 32 | An incident. |
| MajorIncident | 77 | A major incident. |
| Problem | 33 | A problem. |
| Change | 34 | A change. |
| Release | 35 | A release. |
| TicketTemplate | 36 | A ticket template. Tickets should not be created or edited with this class. |
| ServiceRequest | 46 | A service request. |